Summary of Terms and Conditions
You can contact us by phone at +48 606 146 638, via email at info@oneally.cc, or by using the contact form available on our website.
All prices for our products are listed in Polish zloty (PLN) and include VAT. If your order includes delivery, shipping costs and any additional charges will be provided at checkout. If exact costs cannot be determined in advance, we will inform you about the method of their calculation.
We offer several payment methods, including BLIK, TPAY, bank transfer, cash on delivery, and deferred payment options. Detailed information about available payment methods is provided during the order process.
A valid email address is required when placing an order. The sales contract is concluded when payment is received, and you receive an email confirming that your order has been accepted for processing.
As a consumer, you have the right to withdraw from the contract without providing a reason within 14 days of receiving the goods. If you choose to return the product, you are responsible for the return shipping cost. If you selected a more expensive delivery option than the cheapest one offered, we will not refund the difference in shipping costs.
Orders are processed Monday to Friday, between 8:00 AM and 4:00 PM. We do our best to prepare the package for dispatch within 4 hours of order confirmation. During busy periods, such as holidays or month-end, processing times may be slightly extended — though we always strive for prompt service :)
Shipping and delivery are separate processes — the delivery time begins once the package is handed over to the courier. The delivery time depends on the selected logistics provider. While we have no control over this stage, we work with carriers who continuously improve their service standards.
We guarantee that our products conform to the contract. In case of any non-compliance, you have the right to file a complaint — you may request a repair, replacement, or refund. Please submit complaints to: reklamacje@oneally.cc. Each case is reviewed within no more than 14 business days of receipt. To help us resolve the issue quickly, please include as many details as possible in your message.
If a dispute arises and we cannot reach a mutual solution, you may consider out-of-court methods of dispute resolution, such as mediation or arbitration. More information is available on our website.
If you decide to pursue legal action and you are a consumer, you may file the case with the court competent for your place of residence.
TERMS AND CONDITIONS OF THE ONLINE STORE ONEALLY.CC
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS OF SALE AGREEMENT
4. PAYMENT METHODS AND DEADLINES
5. DELIVERY COSTS, METHODS AND TIME
6. PRODUCT COMPLAINTS
7. OUT-OF-COURT DISPUTE RESOLUTION METHODS AND ACCESS RULES
8. RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
9. LOYALTY PROGRAM FOR ONEALLY.PL CUSTOMERS
10. FREE GIFTS
11. PROVISIONS FOR BUSINESS CUSTOMERS
12. PERSONAL DATA
13. FINAL PROVISIONS
14. WITHDRAWAL FORM TEMPLATE
Attachments:
1. Return / Exchange Form
2. Complaint Form
1. GENERAL PROVISIONS
1.1. The online store available at www.oneally.cc is operated by ADVAN Tomasz Kopeć, ul. Władysława Łokietka 298B/1, 31-334 Kraków, NIP 6281937663, email: info@oneally.cc, phone: +48 606 146 638.
1.2. These Terms and Conditions are addressed to both consumers and business customers using the functionalities of the Store (except point 10, which applies only to business customers).
1.3. Glossary of Terms:
• Business day – any day from Monday to Friday, excluding public holidays.
• Registration form – an electronic form used to create an Account in the Store.
• Order form – an interactive form allowing the Customer to add Products to the cart and define purchase terms (delivery, payment, etc.).
• Free gift – a promotional item added to the invoice for 1.00 PLN gross; simultaneously, the price of the most expensive item in the cart is reduced by 1.00 PLN gross.
• Customer – a) a natural person of legal age (or with limited legal capacity if allowed by law); b) a legal person; c) an organizational unit with legal capacity under the law – who enters into or intends to enter into a Sales Agreement.
• Civil Code – the Act of 23 April 1964 (Journal of Laws 1964 No. 16 item 93 as amended).
• Account – the Customer’s individual panel in the Seller’s system, protected by login and password, containing user data and order history.
• Lowest price – the lowest price of a given Product within 30 days prior to a price reduction or – if the Product has been sold for a shorter time – from the date it was introduced until the reduction.
• Newsletter – a free service for sending marketing information (email/SMS) about the Store’s offer, news, and promotions.
• Product – a movable item offered in the Store and subject to the Sales Agreement.
• Business consumer – a natural person running a business who enters into a contract with the Seller directly related to their business, but not of a professional nature (Article 38a of the Consumer Rights Act).
• Terms and Conditions – this document.
• Online store – the Seller’s sales platform available at www.oneally.cc.
• Seller / Service Provider – ADVAN Tomasz Kopeć, as per point 1.1.
• Sales Agreement – a distance contract concluded between the Customer and Seller via the Store.
• Electronic service – a service provided electronically by the Service Provider to the User within the Store.
• User – any entity using or intending to use an Electronic Service.
• Consumer Rights Act – the Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended).
• Order – the Customer’s declaration of will aiming to conclude a Sales Agreement.
2. ELECTRONIC SERVICES IN THE STORE
2.1. The Seller provides the following free electronic services: Account, Order Form, and Newsletter.
2.1.1. Account
Creating an Account requires:
• completing the Registration Form, and
• clicking the “Register” button. Required data: first and last name / company name, address (street, house/apartment number, postal code, city, country), email, phone number, password; business users must additionally provide company name and tax ID.
The service is free and indefinite. The user may delete their Account at any time by sending a request to info@oneally.cc.
2.1.2. Order Form
Activated automatically after adding the first Product to the cart.
An Order is placed when the Customer:
• completes the Order Form, and
• clicks “Confirm Purchase”; until that moment, data can be modified by the Customer.
The Form must include: Customer data, selected Products and quantities, address and delivery method, payment method; business customers must also provide tax ID and company name.
This service is one-time – it ends upon order submission or cancellation.
2.1.3. Newsletter
Subscribed by selecting the appropriate checkbox during Account creation or when placing an Order.
The service is free and indefinite; unsubscribing can be done via email to info@oneally.cc.
2.2. Technical Requirements
A computer, smartphone or other internet-enabled device; access to email; an up-to-date browser (Firefox ≥ 17, IE ≥ 10, Opera ≥ 12, Chrome ≥ 23, Safari ≥ 5); minimum resolution 1024 × 768; enabled Cookies and JavaScript.
2.3. User Obligations
Use the Store lawfully and ethically, respect personal rights, copyrights, and intellectual property, provide truthful information, and refrain from posting illegal content.
2.4. Complaints Regarding Electronic Services
Complaints regarding the operation of the Store or electronic services (excluding Product complaints described in section 6) can be submitted via:
• email: reklamacje@oneally.cc.
To facilitate the process, it is recommended (but not required) to include:
• description of the issue and the date it occurred,
• the Customer’s request,
• contact details.
The Service Provider will respond promptly, no later than within 14 calendar days.
3. TERMS OF SALE AGREEMENT
The information displayed on the www.oneally.cc website — such as advertisements, price lists, or product descriptions — should be treated solely as an invitation to negotiate within the meaning of Article 71 of the Civil Code. They do not constitute a commercial offer as defined by Articles 66 and 66¹ of the Civil Code.
3.1. The Sales Agreement is concluded under the terms described below, after the Customer places an Order using the Order Form.
3.2. The Store sells only to retail customers.
If a single Order includes:
• more than 2 units of the same Product from the “Sets” category, or
• more than 5 identical units from any other category,
the Seller reserves the right to cancel the Order or to fulfill it under individually agreed conditions with the Customer.
3.3. Product prices displayed in the Store are presented (as selected by the Customer) in PLN or EUR and include applicable taxes. The total amount payable (product price + delivery costs + any other charges) is shown to the Customer during the Order process — before final confirmation of the purchase.
3.4. Contract procedure
3.4.1. The Customer places an Order in accordance with section 2.1.2. The Agreement becomes effective upon acceptance of the Order for processing:
• after payment is received (in the case of prepayment via bank transfer, online payment, or card), or
• immediately upon placing the Order (for cash-on-delivery option).
3.4.2. The Seller promptly confirms receipt of the Order by sending an automatic email.
• For advance payments – the Order is accepted when funds are credited to the Seller’s account.
• For cash-on-delivery – the Order is accepted upon its receipt.
• In both cases, the Customer receives an email confirming that the Order is being processed; at this point, the Sales Agreement is deemed concluded.
3.5. The content of the concluded Agreement is:
• available in these Terms and Conditions on the Store’s website,
• sent to the Customer in the Order confirmation email,
• stored in the Seller’s system.
3.6. The sales document (receipt or VAT invoice) is sent electronically to the email address provided in the Order — the Customer agrees to receive it in this format.
4. PAYMENT METHODS AND DEADLINES
4.1. Available payment methods:
4.1.1. Cash on delivery (COD).
4.1.2. Bank transfer:
• PLN account: PKO BP SA, IBAN: PL76 1020 2384 0000 9402 0159 3037, SWIFT: BPKOPLPW
• EUR account: PKO BP SA, IBAN: PL08 1020 2384 0000 9102 0173 2536, SWIFT: BPKOPLPW
4.1.3. Online payment / credit or debit card via:
• Tpay.pl (Krajowy Integrator Płatności S.A., National Court Register No. 0000412357)
• PayPal.com (PayPal Europe S.à r.l. & Cie, S.C.A.)
Note: If PayPal is selected, a service fee of 2.3% is added to the total order amount — this surcharge is visible in the cart.
4.2. Payment deadlines:
4.2.1. For bank transfer, online payment, or card payment — within 7 calendar days from the date the Order was placed.
4.2.2. For COD orders — payment is made in cash upon delivery of the parcel.
5. DELIVERY COSTS, METHODS AND TIME
5.1. Delivery is subject to a fee unless the Agreement states otherwise. Current shipping rates are published on the “Delivery” page of the Store and are also presented during the ordering process.
5.2. Available delivery methods:
• Courier (standard or cash-on-delivery shipment)
• InPost Parcel Locker (with prepayment or cash-on-delivery option)
5.3. Delivery time – a maximum of 7 business days, unless a shorter time is specified for a particular Product.
If the Order includes Products with different delivery times, the longest stated time will apply (but no longer than 7 business days).
• For prepayment orders – the delivery time is calculated from the date the Seller’s account is credited.
• For cash-on-delivery – from the day the Order is placed.
6. PRODUCT COMPLAINTS
6.1. The Seller’s liability for the lack of conformity of the Product with the contract is governed by applicable laws, in particular the Consumer Rights Act and the Civil Code.
6.2. The Seller is obliged to deliver a Product that conforms to the contract. Detailed information about the Customer’s rights is available on the Store’s website under the “Product Complaints” section.
6.3. The Customer may submit a complaint, for example:
• via email to: reklamacje@oneally.pl
6.4. To facilitate the complaint process, it is recommended that the submission includes:
• a description of the Product’s non-compliance with the contract and the date it occurred,
• the Customer’s demand,
• the contact details of the person submitting the complaint,
• in case of delivery damage – a damage report prepared with the courier and supporting photographic documentation.
Note: These elements are recommended but not mandatory; their absence does not affect the validity of the complaint.
6.5. The Seller will respond to the complaint promptly, no later than within 14 calendar days of receiving it. Lack of response within this timeframe shall be considered as an acceptance of the complaint.
6.6. If a Product is deemed non-compliant with the contract, the Customer must inform the Seller that the defective item needs to be collected at the Seller’s expense. After verifying the complaint, the Seller will arrange the collection method.
The Seller will not cover return shipping costs if the Customer returns the Product without prior arrangement.
If returning the Product is difficult due to its nature, the Customer should make it available at the location where it is currently stored.
7. OUT-OF-COURT DISPUTE RESOLUTION METHODS
7.1. Consumers may use out-of-court dispute resolution methods. Details are available at consumer ombudsman offices, Provincial Inspectorates of Trade Inspection, and on the following websites:
• spory_konsumenckie
• sprawy_indywidualne
• ważne_adresy
7.2. Available options include:
• submitting the case to a permanent consumer arbitration court,
• mediation proceedings before a provincial inspector of Trade Inspection,
• free legal advice (e.g. Federacja Konsumentów – porady@dlakonsumentow.pl, hotline: 800 889 866),
• the ODR platform: http://ec.europa.eu/consumers/odr/
8. RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
8.1. A Consumer or a Business Consumer may withdraw from a contract without giving any reason within 14 days of its conclusion or upon receipt of the Product. A statement may be submitted via email: info@oneally.cc. Use of the withdrawal form is not required.
8.2. A withdrawal form template is included in Appendix No. 2 to the Act and available on the Store’s website.
8.3. The 14-day period starts from:
• taking possession of the item (for sales contracts),
• delivery of the last item (for partial deliveries),
• contract conclusion (for other services).
8.4. Withdrawal renders the contract null and void.
8.5. A refund (including delivery costs) will be made within 14 days using the same payment method. The Seller may withhold the refund until the item is returned or proof of its return is provided.
8.6. The Customer must return the Product within 14 days to: ADVAN, ul. Władysława Łokietka 298B/1, 31-334 Kraków.
8.7. The Customer is responsible for any reduction in the value of the item resulting from usage beyond what is necessary for inspection.
8.8. Additional costs:
• difference between the cheapest and selected delivery method,
• cost of returning the Product,
• payment for services rendered before withdrawal if performance began at the Customer’s request.
8.9. The right of withdrawal does not apply in cases listed in Article 38 of the Consumer Rights Act (e.g. personalized items, unsealed hygiene products, services performed before the end of the withdrawal period).
8.10. If a Free Gift was included with the purchase, it must also be returned.
8.11. In case of uncollected COD orders without prior withdrawal, the Seller may charge a fee of PLN 20 to cover costs.
8.12. The Seller may also withdraw from the contract by email or letter — such a declaration is effective upon sending.
9. LOYALTY PROGRAM FOR ONEALLY.CC CUSTOMERS
9.1. The loyalty program offers rewards and benefits for customers of oneally.cc who place orders starting from July 1, 2025.
9.2. By joining the program, the Customer confirms they have read and accepted these Terms.
9.3. Participation is entirely free of charge.
9.4. A condition for participation is consenting to receive marketing communication by email. Withdrawal of consent results in removal from the program and loss of access to its benefits.
9.5. Loyalty points are awarded for properly placed and received orders, as per the conversion rate shown on the product page. Standard: 1 point per 1 PLN spent, unless stated otherwise in a promotion.
9.6. Points are non-transferable and cannot be exchanged for cash.
9.7. Points are valid for 180 calendar days from being granted. After this time, unused points are automatically removed.
9.8. Customers can view their points and expiration date in the client panel.
9.9. Points are awarded when the order status changes to “Delivered” or “Received.”
9.10. During the validity period, points can be exchanged for a voucher. Rate: 20 points = 1 PLN gross.
9.11. Vouchers:
• cannot be used on discounted products (unless stated otherwise),
• may be combined (from multiple orders) if all points are still valid,
• max. 3 vouchers per order,
• cannot reduce any product price below PLN 1.23 gross,
• do not affect delivery costs.
9.12. Vouchers are valid for 30 calendar days. Unused vouchers expire and cannot be reactivated.
9.13. Points will not be granted for uncollected orders, unless failure to collect was beyond the Customer’s control (e.g. shipping error by Seller, courier issues, locker full/unavailable). In such cases, points are granted after confirmation and possible reshipping.
9.14. If the order is fully or partially returned — earned points are cancelled.
9.15. If points were exchanged for a voucher and the order was later returned — the voucher becomes invalid.
9.16. If an error occurred while using a voucher, reactivation may be granted after submitting a complaint to info@oneally.cc within 24 hours of the issue. Response within 14 days.
9.17. Additional program benefits may apply depending on shopping behavior. Information will be sent via email and posted in the customer panel.
10. FREE GIFTS
10.1. Customers who place an order of at least PLN 599 gross may add a product marked as “Free Gift” to the cart.
10.2. Free Gifts may not always be available — depending on the store owner’s discretion or stock levels.
10.3. The type of Free Gifts depends on the order value. Available options are displayed in the cart.
10.4. Gifts are available in limited quantities. Availability is indicated during checkout.
10.5. The Customer may select only one Free Gift — from the list corresponding to the order value or lower tiers.
10.6. Once a Free Gift is added:
• the price of the most expensive Product in the cart is reduced by PLN 1.00 gross,
• the Gift appears on the invoice or receipt as a Product priced at PLN 1.00 gross.
11. PROVISIONS FOR BUSINESS CUSTOMERS
11.1. This section applies only to Customers and Users who are not Consumers and do not have the rights of a “Business Consumer”. In the remainder of this document, such persons are referred to collectively as “Business Customers”.
11.2. The Seller reserves the right to withdraw from a sales agreement concluded with a Business Customer within 14 calendar days of its conclusion, without giving a reason and without bearing any liability.
11.3. For Business Customers, the Seller may limit available payment methods, including requiring a full or partial prepayment — regardless of the selected payment method or the concluded agreement.
11.4. All benefits and burdens associated with the Product, as well as the risk of accidental loss or damage, transfer to the Business Customer upon handover to the courier. The Seller is not responsible for any damage incurred during transport.
11.5. The Business Customer must inspect the shipment immediately, in accordance with accepted practices. If damage or deficiencies are found, the Customer must take actions necessary to determine the carrier’s liability.
11.6. Under Article 558 §1 of the Civil Code, the Seller’s liability under the warranty for defects is excluded with respect to Business Customers.
11.7. The Service Provider may terminate an agreement for the provision of Electronic Services with a Business Customer immediately, without cause, by sending a notice via email or letter.
11.8. The Seller’s / Service Provider’s liability toward a Business Customer — regardless of the legal basis — is limited to the value of the price paid and delivery costs, but not exceeding PLN 1,000 gross. The Seller is not liable for lost profits or indirect damages.
11.9. All disputes between the Seller / Service Provider and a Business Customer shall be resolved by the court with jurisdiction over the Seller’s / Service Provider’s registered office.
12. PERSONAL DATA
12.1. The data controller for Customers and Users is ADVAN Tomasz Kopeć, Władysława Łokietka 298B/1, 31-334 Kraków, email: info@oneally.cc, phone: +48 606 146 638.
12.2. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).
12.3. Providing personal data is voluntary, but necessary for:
• contract performance (Article 6(1)(b) GDPR),
• complaint handling and requests (Article 6(1)(c) GDPR),
• pursuing claims (Article 6(1)(f) GDPR),
• tax obligations (Article 6(1)(c) GDPR),
• sending newsletters – with consent (Article 6(1)(a) GDPR),
• analytical and statistical purposes (Article 6(1)(f) GDPR).
12.4. Data may be shared with entities processing data on behalf of the Seller, including IT, courier, legal, accounting firms, and public authorities — to the extent required by law.
12.5. Personal data is stored for the period of:
• contract performance and claim limitation,
• fulfillment of tax obligations,
• until withdrawal of consent (if based on consent),
• until objection is raised (if based on legitimate interest).
12.6. The data subject has the right to:
• access, rectify, erase or restrict processing of their data,
• data portability,
• object to processing,
• withdraw consent at any time,
• lodge a complaint with the President of the Personal Data Protection Office (PUODO).
12.7. Personal data is not subject to automated processing or profiling.
13. FINAL PROVISIONS
13.1. Contracts concluded via the Online Store are drawn up in Polish.
13.2. The Seller reserves the right to amend these Terms and Conditions for important reasons, such as:
• changes in law,
• changes in payment or delivery methods,
• introduction of new Store functionalities,
• correction of editorial errors,
• changes to contact details,
• improvement of security and customer service quality.
13.3. For continuous contracts (e.g. user accounts), amendments take effect 14 days after notification unless the User terminates the agreement earlier.
13.4. Changes do not affect the rights acquired before they come into force — in particular, they do not apply to orders already placed or fulfilled.
13.5. In matters not regulated by these Terms and Conditions, the following shall apply:
• the Act of 30 May 2014 on Consumer Rights,
• the Civil Code,
• the Act of 18 July 2002 on electronic service provision.
14. WITHDRAWAL FORM TEMPLATE
14.1. Withdrawal form https://oneally.cc/en/complaint